Job Description
Join our award-winning team at Memphis Grand Hotel, where Southern hospitality meets modern luxury. We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in the heart of Memphis's vibrant downtown. As the first point of contact for our international clientele, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and growth opportunities in one of Tennessee's premier hospitality destinations.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using Opera property management system
- Resolve guest inquiries and complaints with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments to ensure operational excellence
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain immaculate front desk appearance and organization
- Execute emergency procedures and safety protocols as trained
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Basic knowledge of Memphis attractions and transportation options
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred