Job Description
Join our award-winning hospitality team at Grand Hotel Kansas City! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. This part-time role offers flexible scheduling and opportunities for growth in the thriving Kansas City hospitality industry.
Responsibilities
- Efficiently process guest check-ins/check-outs using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly with empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations and information to enhance guest experiences
- Uphold brand standards for cleanliness and professional appearance
Qualifications
- Minimum 6 months hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, FOSSE)
- Ability to multitask in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- Basic cash handling and reconciliation skills
- High school diploma or equivalent required