Job Description
Join our award-winning team at Grand Plaza Hotel, a premier hospitality destination in the heart of Oakland! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences while kickstarting your career in the thriving hotel industry. As a cornerstone of our operations, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, resolving inquiries with professionalism, and upholding our reputation for excellence. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of California's most vibrant cities. Apply today to become part of our dynamic family!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and attention to detail
- Handle emergency situations calmly and per hotel protocols
- Assist with reservations and room availability management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong communication and multitasking abilities
- Basic knowledge of local attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods