Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent in the vibrant heart of Austin! We're seeking a charismatic professional to deliver exceptional guest experiences at our flagship downtown property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in Texas' booming hospitality sector. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license preferred
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required
- Bilingual (English/Spanish) a plus