Job Description
Join our award-winning luxury hotel in downtown Indianapolis and become part of an exceptional guest experience team. We're urgently seeking passionate hospitality professionals to deliver five-star service in a dynamic environment. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized recommendations, and memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our internationally recognized hotel chain.
Our ideal candidate thrives in fast-paced settings, possesses exceptional communication skills, and takes pride in creating memorable guest interactions. If you're ready to elevate your hospitality career in Indianapolis' premier hotel destination, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, maintain accurate billing records, and manage cash transactions
- Coordinate with housekeeping, maintenance, and F&B departments for guest services
- Upsell hotel amenities, dining options, and special packages
- Maintain a clean and organized front desk area
- Assist with emergency procedures and security protocols
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Excellent verbal communication and interpersonal skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Indianapolis attractions and transportation
- Valid Indiana hospitality certification preferred