Job Description
Join our dynamic team as a Front Desk Agent and be the heart of our Detroit hospitality experience! We offer competitive weekly pay, flexible shift schedules, and a vibrant work environment where your people skills shine. If you're passionate about creating memorable guest experiences and thrive in fast-paced settings, apply today to start your rewarding career in the Motor City!
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with exceptional service recovery
- Coordinate housekeeping/maintenance requests for seamless operations
- Process payments and maintain accurate financial records
- Provide local attraction recommendations and transportation assistance
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/hospitality experience preferred
- Proficiency in hotel management software (Opera, etc.)
- Strong multitasking abilities in high-pressure situations
- Flexible availability for rotating shifts (days/evenings/weekends)
- Excellent verbal communication and conflict resolution skills
- Basic cash handling and financial reconciliation experience