Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Washington Grand Hotel! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury property. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive benefits, advancement opportunities, and a dynamic work environment in the heart of Washington, Virginia. If you're a people person with a commitment to excellence, apply today!
Responsibilities
- Warmly welcome and check-in/check out guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through impeccable service and attention to detail
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Proficient in basic computer applications
- Ability to work flexible schedules including weekends/holidays
- Positive attitude and professional appearance