Job Description
Join our award-winning luxury hotel in the heart of Charlotte and become the face of exceptional guest experiences! We're seeking a charismatic Front Desk Agent to deliver world-class hospitality to our discerning clientele. As the first point of contact, you'll create memorable arrivals, manage seamless check-ins/out processes, and resolve inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities.
Responsibilities
- Manage guest check-in/out procedures with efficiency and warmth
- Handle reservation modifications and room assignments
- Process payments and maintain accurate billing records
- Resolve guest inquiries and complaints with discretion
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS) and POS terminals
- Upsell premium services and room upgrades
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and problem-solving skills
- Proficiency in Opera or similar PMS software
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license preferred
- Basic knowledge of Charlotte attractions and services
- High school diploma or equivalent required
- Professional appearance and demeanor