Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences in the heart of Dallas, TX. If you thrive in fast-paced environments, possess outstanding communication skills, and are passionate about creating memorable stays, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities. Apply today and become part of our commitment to excellence!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and confidential guest information
- Collaborate with management to optimize front desk workflows
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for property errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of hospitality industry trends
- High school diploma or equivalent; hospitality certification preferred