Job Description
Join our award-winning team at The Grand Austin Hotel as a Front Desk Agent and become the heart of our guest experience. We're seeking a charismatic hospitality professional to deliver exceptional service, manage check-in/out processes, and ensure every guest feels welcomed. With competitive pay, comprehensive benefits, and a vibrant downtown location, this is your opportunity to thrive in Austin's dynamic hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries and resolve concerns with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling techniques to enhance revenue and guest satisfaction
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays