Job Description
Join our dynamic team at Grand Hospitality Group as a Night Shift Hotel Associate! We're seeking enthusiastic individuals to deliver exceptional guest experiences during evening and overnight hours. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our award-winning hotel chain. If you're a night owl with a passion for hospitality, apply today to become part of Raleigh's premier hotel experience!
Responsibilities
- Provide exceptional front desk service including check-ins/check-outs and guest inquiries
- Monitor security systems and ensure guest safety during overnight hours
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for operational needs
- Respond to emergency situations calmly and effectively
- Maintain accurate guest records and confidential information
- Prepare daily reports and operational summaries
Qualifications
- High school diploma or equivalent (GED)
- No experience required – training provided
- Strong communication and customer service skills
- Ability to work independently and make sound decisions
- Basic computer proficiency and comfort with reservation systems
- Valid driver's license preferred
- Ability to stand/walk for extended periods
- Flexibility to work weekends and holidays