Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences while managing check-in/out, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic hospitality environment. Perfect for detail-oriented individuals passionate about excellence and teamwork.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) efficiently
- Uphold brand standards for cleanliness and safety
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Positive attitude under pressure