Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable guest experiences. No prior experience required—we provide comprehensive training to ensure your success. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of downtown Indianapolis.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and enthusiasm
- Manage reservations and room assignments accurately
- Process payments and maintain billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for service excellence
- Resolve guest concerns promptly and effectively
Qualifications
- High school diploma or equivalent
- Exceptional communication and customer service skills
- Basic computer proficiency
- Positive attitude and strong work ethic
- Ability to stand for extended periods
- Flexible availability including nights/weekends
- Team player with problem-solving mindset
- No experience necessary—training provided!