Job Description
Join our prestigious Harborview Hotel Group as a Front Desk Agent in the heart of Boston! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences at our landmark waterfront property. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our luxury hotel chain. If you thrive in dynamic environments and possess a passion for creating memorable stays, we encourage you to apply.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly while maintaining service excellence
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations and personalized guest assistance
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Boston attractions and transportation