Job Description
Join our award-winning luxury resort in the heart of the Las Vegas Strip as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences while managing check-in/out processes, resolving inquiries, and coordinating with hotel departments. Enjoy competitive benefits, career advancement opportunities, and work in an iconic destination where every day brings new challenges and rewards.
Responsibilities
- Deliver 5-star guest service during check-in/out procedures
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize PMS software (Opera) for daily operations
- Handle guest complaints with empathy and professionalism
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local knowledge sharing
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid NV gaming license (or willingness to obtain)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of MS Office applications