Job Description
Welcome to LuxeStay Hotels & Resorts, where we are committed to delivering world-class hospitality experiences. We are currently seeking a dedicated and charismatic Front Desk Agent to join our premium team in Raleigh, North Carolina. In this role, you will be the face of our brand, ensuring every guest feels valued, welcomed, and comfortable from the moment they arrive.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive health benefits package.
- Generous employee discounts on stays and dining.
- Clear pathways for career advancement within the hospitality industry.
If you have a passion for service and a knack for problem-solving, we want to meet you.
Responsibilities
- Manage the check-in and check-out process efficiently, ensuring accuracy and security.
- Greet guests warmly and professionally, addressing inquiries with a solution-oriented mindset.
- Handle and resolve guest complaints or issues immediately to ensure high satisfaction scores.
- Answer incoming calls and emails promptly, providing information about hotel amenities and local attractions.
- Assist in the daily operations of the front desk, including managing room assignments and key cards.
- Maintain a pristine reception area and ensure all lobby spaces are welcoming and clean.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or equivalent required; hospitality degree or certification is a plus.
- Minimum of 1-2 years of experience in a front desk or guest services role preferred.
- Proficiency in hotel management software (e.g., Opera, Micros) and general computer applications.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- A valid driver's license is preferred.
- Bilingual abilities are a significant advantage.