Job Description
Join our award-winning luxury hotel in the heart of Charlotte's vibrant Uptown district! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and set the standard for Southern hospitality. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and business executives alike. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing hospitality portfolio.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local concierge with recommendations for dining, attractions, and events
- Utilize Opera property management system for all front desk functions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license (for occasional errands)
- Flexible availability including weekends and holidays
- Basic knowledge of foreign languages (Spanish/French preferred)
- Professional appearance and polished demeanor