Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Minneapolis! We're seeking energetic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. This part-time role offers flexible shifts including evenings, weekends, and holidays, perfect for students or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant downtown location near major attractions like the Mississippi River and Target Center.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our proprietary reservation system
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphroom cleanliness standards and safety protocols
- Market hotel amenities and local attractions to enhance guest stays
- Maintain detailed logs of guest interactions and special requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hotel or tourism industry
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs occasionally