Job Description
Join our award-winning luxury hotel team in the heart of Philadelphia! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that creates memorable experiences. We offer comprehensive training, competitive benefits, and clear pathways for career advancement in the hospitality industry.
Our ideal candidate is a warm, detail-oriented professional with a passion for guest satisfaction. Enjoy a dynamic work environment with opportunities to build lasting relationships with both guests and colleagues.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage reservations, room assignments, and special requests
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest experiences and loyalty programs
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible hours including weekends/holidays
- Attention to detail and organizational abilities
- Professional appearance and positive attitude
- Valid Pennsylvania driver's license (if required for local errands)