Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, a premier luxury destination in the heart of Dallas! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our global hotel chain. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of our renowned team!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation modifications, cancellations, and room assignments
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for room readiness
- Operate hotel management systems (PMS) and booking platforms
- Assist with valet services and concierge requests as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license with clean driving record (for valet duties)
- Basic knowledge of Dallas attractions and local transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required