Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. If you're a people person with a passion for service, this is your perfect entry point into the hospitality industry. We provide comprehensive training, career growth opportunities, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Handle emergency situations following protocol
- Upsell hotel services and amenities
Qualifications
- No prior experience required - we train all team members!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Professional appearance and positive attitude
- Attention to detail and problem-solving abilities
- Must be authorized to work in the US