Job Description
Join our award-winning team at Grand Harbor Hotel in vibrant downtown Portland! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences while kickstarting your hospitality career. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Oregon's most dynamic cities. Perfect for recent graduates or career changers ready to shine in customer service excellence.
Responsibilities
- Check in/out guests with precision and warmth using our property management system
- Handle reservations, inquiries, and special requests with exceptional problem-solving
- Process payments accurately while maintaining secure financial records
- Coordinate with housekeeping and maintenance teams to ensure flawless operations
- Act as local Portland ambassador, recommending attractions and transportation options
- Uphold brand standards while resolving guest concerns with empathy and efficiency
- Maintain a pristine front desk environment with organized documentation
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Basic computer proficiency with willingness to learn PMS systems
- Outstanding communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Attention to detail and strong organizational abilities
- Positive attitude and commitment to guest satisfaction
- Flexible availability including weekends and holidays
- Valid Oregon driver's license (for occasional errands)