Job Description
Welcome to the historic heart of Memphis, where Southern hospitality meets world-class service. The Peabody Memphis is currently seeking a dynamic and professional Front Desk Agent to join our legendary team. If you thrive in a fast-paced environment and possess a passion for creating exceptional guest experiences, we want to meet you.
This is a unique opportunity to work in a landmark property, managing the flow of operations across our iconic hotel. You will be the first point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable.
Why Join Us?
- Work in a historic landmark known globally.
- Competitive shift differentials for night and weekend work.
- Opportunities for career advancement within a renowned hospitality group.
Are you ready to represent the best of Memphis? Apply today.
Responsibilities
- Execute efficient and welcoming check-in and check-out procedures for all guests, ensuring accuracy and personalization.
- Manage high-volume phone inquiries and direct communications with professionalism and courtesy.
- Handle guest complaints and requests immediately, escalating issues to management when necessary to ensure guest satisfaction.
- Process all financial transactions accurately, including credit card payments and cash handling, adhering to company security policies.
- Maintain the cleanliness and organization of the front desk area and lobby to uphold the hotel's high aesthetic standards.
- Assist with concierge duties, providing local recommendations and coordinating transportation services.
- Monitor building security systems and report maintenance issues to the engineering department promptly.
Qualifications
- High school diploma or equivalent; prior hospitality experience is preferred but not required.
- Strong interpersonal and communication skills with a warm, welcoming demeanor.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Attention to detail and the ability to multitask in a busy environment.
- CPR and First Aid certification is a plus.