Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in Music City. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing hospitality markets. Immediate openings available for energetic professionals who thrive in fast-paced environments.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Execute upselling strategies for premium services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability (nights/weekends/holidays)
- Valid Tennessee hospitality license (or ability to obtain)
- Basic knowledge of Nashville attractions and services