Job Description
Join our award-winning luxury hotel in the heart of Houston! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and personalized service. If you thrive in fast-paced environments and love making people smile, this is your next career move!
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservations, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments and manage cash handling procedures
- Coordinate with housekeeping, maintenance, and valet teams
- Provide local recommendations and concierge services
- Maintain accurate guest records and billing information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management software
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and organizational skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) highly desirable