Job Description
Join The Grand Pacific Hotel's award-winning team as a Front Desk Agent in beautiful San Diego! We're seeking dynamic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 hospitality excellence. Our waterfront location offers breathtaking views and career growth opportunities in a luxury resort environment.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations and modify bookings using Opera PMS
- Resolve guest inquiries and complaints with proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute emergency procedures during overnight shifts
- Upsell hotel amenities and local attractions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Flexible availability for day/night/weekend shifts
- Strong problem-solving and conflict resolution skills
- Valid California driver's license (for vaif shuttle duties)
- Ability to stand for 8+ hours
- TABC certification (or willingness to obtain)