Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a charismatic professional to deliver exceptional service while managing all front desk operations with precision and warmth. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the heart of Kansas City's thriving hospitality scene.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with meticulous attention to detail
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional communication and appearance
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid driver's license and reliable transportation