Job Description
Join our award-winning team at Grand Hotel Nashville, where Southern hospitality meets modern luxury. We're seeking passionate Front Desk Agents to create unforgettable experiences for our guests in the heart of Music City. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our prestigious hotel chain. If you thrive in fast-paced environments and possess exceptional communication skills, apply today to become the welcoming face of Nashville's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash transactions accurately
- Coordinate room assignments and VIP requests
- Collaborate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain detailed guest records and preferences
- Uphold brand standards during all interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Tennessee hospitality certification preferred
- Basic knowledge of Nashville attractions and events