Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC! Grand Oaks Resort & Spa is seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in one of America's fastest-growing cities. Apply today to elevate your career in premium hospitality!
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera PMS)
- Upsell resort amenities and special packages
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera PMS or similar systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic knowledge of hospitality industry standards
- Ability to work flexible shifts (evenings, weekends, holidays)
- High school diploma or equivalent required
- Valid driver's license preferred