Job Description
Join our award-winning team at Minneapolis Grand Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of downtown Minneapolis. Enjoy competitive pay, comprehensive training, and opportunities for growth in a vibrant, luxury hotel environment. If you're passionate about creating memorable moments and thrive in fast-paced settings, apply today!
Responsibilities
- Welcoming guests with genuine warmth and professionalism during check-in/check-out
- Managing reservations, room assignments, and guest inquiries with precision
- Processing payments and handling cash/credit transactions securely
- Coordinating with housekeeping and maintenance teams for seamless operations
- Serving as a local expert for Minneapolis attractions and transportation
- Resolving guest concerns promptly and maintaining high satisfaction standards
- Operating hotel management systems (training provided)
Qualifications
- No experience required – we provide comprehensive onboarding!
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy (MS Office suite)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent
- Positive attitude and commitment to teamwork