Job Description
Join the Grandview Hotel team in Denver, PA and kickstart your hospitality career! We're seeking energetic individuals to deliver exceptional guest experiences at our premier downtown location. As a Front Desk Agent, you'll be the first point of contact for our valued guests, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive training, and growth opportunities within our luxury hotel chain. If you're passionate about hospitality and eager to learn, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems for reservations
- Uphold brand standards and cleanliness protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Basic computer literacy and POS system knowledge
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid Pennsylvania driver's license (if transportation needed)