Job Description
Join our dynamic team as a Front Desk Agent at the prestigious Harborview Hotel in Baltimore! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. As the first point of contact, you'll create memorable stays while working in a fast-paced, rewarding environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest complaints with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Uphold brand standards through impeccable service delivery
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Positive attitude with problem-solving mindset
- Valid driver's license preferred