Job Description
Embark on an exciting hospitality career with Grand River Hotel Group! We're seeking a passionate Front Desk Agent to be the first point of contact for our guests at our premier Detroit location. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Join our award-winning team and deliver exceptional guest experiences while growing your skills in customer service, operations, and hotel management.
Our competitive benefits package includes health insurance, paid time off, employee discounts, and career advancement opportunities. Located in the vibrant heart of Detroit, you'll work in a fast-paced environment where every day brings new challenges and rewards.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for smooth operations
- Uphold brand standards through professional appearance and service excellence
- Assist with concierge services and local area information
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer applications
- Excellent problem-solving and multitasking abilities
- Positive attitude with genuine passion for hospitality
- Must be authorized to work in the United States