Job Description
Embark on an exciting hospitality career as a Front Desk Agent at the prestigious Memphis Grand Hotel. We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in the heart of Memphis' vibrant downtown. As a key ambassador of our brand, you'll manage guest check-ins/out, handle reservations, and resolve inquiries with professionalism and warmth. This entry-level role offers paid training, flexible scheduling, and clear pathways to advancement within our award-winning hospitality group.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive paid training program
- Free parking and meal discounts
- Health benefits (full-time positions)
- Career development opportunities
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Process payments and maintain accurate cash handling procedures
- Handle guest inquiries, complaints, and special requests with exceptional service
- Manage room reservations and availability across multiple platforms
- Coordinate with housekeeping and maintenance departments for guest needs
- Maintain a clean and organized front desk area
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Must pass background check and drug screening