Job Description
Join our prestigious team at The Grand Plaza Hotel, a landmark destination in the heart of Manhattan. We're seeking a passionate Front Desk Agent to create unforgettable guest experiences through exceptional service and local expertise. As the first point of contact, you'll embody our commitment to luxury hospitality while showcasing the best of New York City.
Responsibilities
- Deliver personalized check-in/check-out experiences with efficiency and warmth
- Manage reservations and optimize room assignments for maximum guest satisfaction
- Act as a local concierge, providing curated recommendations for NYC attractions, dining, and events
- Resolve guest inquiries and concerns promptly with a solution-oriented mindset
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate guest records and billing information
- Support revenue initiatives upselling hotel amenities and services
Qualifications
- Minimum 1 year luxury hotel or high-end hospitality experience
- Proven ability to multitask in a fast-paced environment
- Exceptional communication and interpersonal skills
- Proficiency in Opera property management system
- Deep knowledge of NYC neighborhoods, attractions, and transportation
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid NYC Food Handler's Certificate (preferred)