Job Description
Join our award-winning team at Grand Hotel Portland and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to deliver exceptional hospitality and create memorable stays. As the first point of contact, you'll embody our commitment to excellence while handling reservations, check-ins/outs, and guest inquiries. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury downtown setting.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Portland attractions and services
- Positive attitude and passion for hospitality excellence