Job Description
Join our dynamic hotel team in the heart of Nashville! We're seeking energetic Front Desk Agents with a passion for hospitality. Enjoy the flexibility of daily pay while serving guests in Music City's premier hospitality destination. This role offers immediate compensation and career growth opportunities within our award-winning property.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and concierge support
- Manage room reservations, billing inquiries, and payment processing
- Maintain accurate guest records and departmental logs
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Process daily payments and reconcile transactions
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in property management systems (e.g., Opera, SiteMinder)
- Ability to handle cash transactions accurately
- Flexible availability including nights/weekends
- Basic computer literacy and multitasking ability
- Positive attitude with guest-first mindset