Job Description
Join our award-winning hospitality team at the prestigious Grand Plaza Hotel in downtown Chicago! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that creates unforgettable experiences. We're seeking a charismatic professional with a passion for hospitality to manage check-ins, handle reservations, and resolve guest inquiries with warmth and efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Chicago's most iconic hotels.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest room readiness
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Upsell hotel amenities, dining packages, and local attractions
- Maintain a clean, organized front desk environment
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays