Job Description
Launch your hospitality career with Grand Harbor Hotel! We're seeking energetic Front Desk Agents to create memorable guest experiences in Baltimore's vibrant downtown. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries. This shift-based role offers competitive pay, growth opportunities, and a supportive team environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (PMS)
- Uphold brand standards during all interactions
- Assist with concierge services as needed
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional customer service skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong communication and problem-solving abilities
- Attention to detail in financial transactions
- Professional appearance and demeanor
- Ability to multitask in a fast-paced environment