Job Description
Join our award-winning team at Austin Hospitality Group as an Entry-Level Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy a vibrant downtown location, competitive benefits, and opportunities for advancement in Austin's thriving tourism scene. If you're passionate about creating memorable guest experiences and possess a warm, professional demeanor, we want to meet you!
Responsibilities
- Warmly greet and check-in/check-out guests with exceptional service
- Manage reservations, room assignments, and billing inquiries
- Answer multi-line phones and direct calls appropriately
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Utilize property management software efficiently
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Exceptional customer service orientation
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends, evenings, and holidays
- Positive attitude and teamwork mentality