Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Cleveland! We're seeking energetic Front Desk Agents to create memorable guest experiences. No experience required – we provide comprehensive training for motivated individuals passionate about customer service. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a luxury environment.
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with valet services and luggage handling
Qualifications
- High school diploma or equivalent
- Zero experience required – training provided!
- Exceptional communication and interpersonal skills
- Proficient in basic computer applications
- Strong problem-solving abilities
- Flexible availability including nights/weekends
- Positive attitude and customer-first mindset
- Ability to stand for extended periods