Job Description
Join our award-winning team at the Austin Grand Hotel as a Front Desk Agent! We're seeking passionate individuals to be the first point of contact for our guests, delivering exceptional hospitality experiences in the heart of Austin's vibrant downtown. No prior hotel experience required – we provide comprehensive training to help you thrive in this dynamic role.
As a Front Desk Agent, you'll become an expert in our property's offerings, handle guest inquiries with professionalism, and contribute to creating memorable stays. We value personality, positivity, and a strong work ethic over experience. If you're a people person ready to launch your hospitality career in Austin, this opportunity is for you!
Responsibilities
- Efficiently check-in and check-out guests using our property management system
- Manage reservations, room assignments, and room status updates
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process payments, handle cash transactions, and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities, services, and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer systems and software
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with problem-solving abilities
- Must be authorized to work in the United States