Job Description
Join the heart of hospitality at Grand Plaza Hotel Cleveland! We're seeking dynamic Front Desk Agents to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location. Apply today to start your rewarding career in Cleveland's premier hospitality destination!
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and empathy
- Operate hotel management systems (PMS) efficiently
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and services to enhance guest experience
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Basic math skills for handling cash transactions
- Flexible availability including evenings, weekends, and holidays