Job Description
Join our award-winning hospitality team at Grand Horizon Hotels! We're seeking passionate individuals with no prior experience to kickstart their careers in the vibrant hotel industry. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while learning valuable skills in guest relations, reservation systems, and problem-solving. We offer comprehensive training, flexible scheduling, and clear advancement paths. If you're a team player with a positive attitude and desire to grow in hospitality, this is your perfect opportunity!
Why Work With Us?
- Free employee meals and accommodation discounts
- Industry-leading certification programs
- Tuition reimbursement for hospitality courses
- Health benefits and 401(k) matching
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignmentsRespond to guest inquiries and resolve issues
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Assist with valet and concierge duties as needed
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Valid North Carolina ID or driver's license