Job Description
Join our award-winning team at Grand Horizon Hotels in Orlando! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences in the heart of Florida's tourism capital. As a key ambassador of our brand, you'll be the first point of contact for travelers seeking exceptional service and seamless hospitality. Our competitive benefits package includes complimentary hotel stays, health insurance, and career advancement opportunities. No prior hotel experience required—just a passion for service and a commitment to excellence!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and requests with professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest feedback and incidents
- Upsell hotel amenities and services
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Proficient with basic computer systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities
- Flexibility to work evenings/weekends/holidays
- Positive attitude and service-oriented mindset
- Previous customer service experience preferred