Job Description
Embark on an exciting hospitality career with Grand Plaza Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of Kansas City. As our first point of contact, you'll create memorable moments while mastering hotel operations. No prior experience required—just your passion for service and a commitment to excellence. Join our award-winning team and grow your skills in a dynamic, supportive environment with competitive benefits and advancement opportunities.
Responsibilities
- Efficiently check guests in/out using property management systems
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping/maintenance teams for seamless operations
- Process payments and handle cash/credit transactions accurately
- Act as local concierge with recommendations for attractions/dining
- Maintain organized front desk and lobby areas
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel software
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexible schedule including nights/weekends/holidays
- Positive attitude with guest-focused mindset
- Previous customer service experience preferred