Job Description
Join our award-winning Charlotte team as a Front Desk Agent and enjoy weekly pay while delivering exceptional guest experiences! We're seeking a hospitality professional to serve as the first point of contact for our discerning guests at our downtown luxury property. This role offers rapid advancement opportunities, comprehensive benefits, and a dynamic work environment in the heart of Charlotte's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Resolve guest inquiries and concerns with exceptional service
- Operate PMS systems (e.g., Opera, Amadeus) and process payments
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance revenue
- Maintain accurate reservation records and room status updates
- Execute emergency response procedures as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid North Carolina driver's license and clean driving record
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required