Job Description
Join our award-winning Charlotte hotel team as a Front Desk Agent! We're seeking enthusiastic, service-driven individuals to create memorable guest experiences. No prior hospitality experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Uptown Charlotte.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Flexible availability including nights/weekends
- Previous customer service experience a plus