Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent and kickstart your hospitality career in sunny Tampa! We're seeking energetic, customer-focused individuals to create memorable guest experiences during day, evening, and overnight shifts. This entry-level position offers comprehensive training, competitive benefits, and clear growth pathways within our luxury hotel chain. If you're passionate about service excellence and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
- Respond to emergency situations calmly and per protocol
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and POS system experience
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities under pressure
- Previous customer service experience preferred
- Valid Florida driver's license (if required for errands)
- Ability to stand for extended periods