Job Description
Join the vibrant team at Grand Bay Hotel in Oakland, CA as an Entry-Level Front Desk Agent! This is your gateway to a dynamic hospitality career where you'll be the first point of contact for our valued guests. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement in one of California's most exciting cities. We're seeking energetic individuals passionate about delivering exceptional guest experiences while building foundational skills in hotel operations.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations and assist with guest requests
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel software
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team-oriented approach
- No prior experience necessary – training provided